At Team Spotlesss, our goal is to provide professional, reliable, and consistent cleaning and property-care services. These policies help us protect our clients, our team, and the quality of every service we provide.
Scheduling & Rescheduling
Services may be arranged as one-time, recurring, or at-will services.
Cancellations or rescheduling must be made at least 48 hours in advance to avoid cancellation-related charges or loss of an applicable deposit.
Deposits are non-refundable in the event of a same-day cancellation or no-show.
Services & Scope of Work
Team Spotlesss provides a range of cleaning and property-care services, including:
The exact services included will be based on the agreed scope of work. Services outside of the agreed scope must be requested and approved separately.
Additional Services
Additional cleaning or property-care requests may be added depending on availability, the property, and the scope of work.
Please request additional services in advance whenever possible so we can allow sufficient time and arrive with the appropriate supplies, equipment, and team.
Payments & Deposits
Payment is due on the day of service unless otherwise agreed in writing.
Accepted payment methods include cash and online transfer.
A 50% deposit is required to confirm bookings over $500. The remaining balance is due on the day of service.
Satisfaction Guarantee
If you have a concern with a completed cleaning service, please contact Team Spotlesss within 24 hours of service completion.
If the concern is valid and falls within the original agreed scope of service, we will return to re-clean the reported area at no additional charge.
Full refunds are not offered. Partial adjustments may be considered at the discretion of Team Spotlesss.
Property Damage & Breakages
We take every reasonable precaution when caring for your property.
Team Spotlesss is not responsible for pre-existing damage or damage involving fragile, unsecured, or improperly placed items.
Any damage concerns must be reported within 24 hours of service completion with supporting information or documentation when applicable.
Confidentiality & Discretion
We respect the privacy of our clients and their properties.
Team Spotlesss and its representatives maintain confidentiality regarding client information, property details, security codes, schedules, and other sensitive information obtained while providing services.
This commitment continues even after services have ended.
Photos & Videos
Team Spotlesss may take photos or videos of completed work for portfolio or marketing purposes.
Personal details or identifying information will not be displayed.
Health & Safety
Team Spotlesss reserves the right to refuse, pause, or discontinue service when conditions discovered during an assessment or service present hazards beyond the agreed scope or cannot be safely handled using the equipment, protective gear, and procedures available to our team.
Ending Services
Either party may end an ongoing service arrangement with 48 hours’ written notice.
Team Spotlesss reserves the right to discontinue service immediately in cases involving client misconduct, unsafe working conditions, or non-payment.
Client Agreement
By booking a service with Team Spotlesss, you acknowledge and agree to the applicable service policies and the agreed scope of work.
Specific services, pricing, schedules, deposits, and other arrangements may also be outlined in your individual Service Agreement.
Thank you for choosing Team Spotlesss for your cleaning and property-care needs.